FAQ

If you have questions, please check if they are answered in the Frequently Asked Questions section below. If you cannnot find answer to your question, please do not hesitate to contact us at info@vivianogifts.com for further assistance. Thank you!

Q I have a special request - can that be arranged?
A
Yes, we will try to fulfill all special requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, just put it down in the special arrangements space of the order form and we will try to accommodate the request subject to the availability of the color. However, for more complicated requests, such as arrangements to your specifications, please contact us to find out if it would be possible.
Q How do I know that Viviano Gifts has process my order?
A
All order will receive a confirmation message from us. If you don't hear from us within 12 hours. Please call us or email us. For an urgent order, call for an immediate confirmation.
Q Will I be getting what I ordered fromViviano Gifts?
A
Flowers and items shown are subjected to availability, Viviano Gifts reserves the right to substitute flowers and items of equal or greater value if flowers and items are unavailable at the time of ordering.
Q Can I purchase flowers if I do not have a credit card?
A We accept payment via Public Bank.
Account Holder : Viviano Gifts Centre
Account Number :3128265831
Q Is what I see, what I get?
A
Yes, in many cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors were to affect fulfillment, Viviano reserves the right to substitute your order with another item/product which is of equal or higher value.

Uncontrollable factors meaning natural and seasonal conditions or it could be due to depletion of stocks. For example, supply for certain kinds and colour of flowers are not always available as it depends highly on season and the condition during harvest.
Q Any resent charges when the buyer given wrong address?
A
Yes. Viviano will charge RM10 (Penang island) for the resent charges, RM25 for outstation.
Q What is Viviano's Food Hamper 5X Freshness Guarantee?
A
Freshness of our hamper products are important to us. Therefore, should your recipient find any expired or spoilt item on our hamper we will refund 5 times of the expired item or up to 50% of the hamper's selling price. This guarantee is valid for hampers opened no later than 2 weeks after the festive holiday or after the intended delivery date, whichever is sooner.To lodge a complaint for items spoilt or expired , be sure to keep the item with its original packaging . Call our customer service so we can arrange to have the spoilt item recollected and the reimbursement will be forwarded as soon as possible.
Q How long does it take before my gift is delivered?
A
Gift delivery time is standard at 5 working hours after confirmation of order. Unless due to unforeseen circumstances or during festive seasons such as Chinese New Year, Valentine's Day, Deepavali, Hari Raya, Christmas and public holidays, we will advise on the latest delivery time available.
Q What sort of gifts can you find on Vivianogifts.com.my?
A
The Creative gift company specialises in evergreen pyramid hampers, traditional food baskets, gifts and flowers for all sorts of occasion. We also welcome inquiries from corporate clients with custom gift requirements. You may choose to email us or call for our Business Development Department at 604-2620771/604-2612754 for further information.
Q Freshness Guarantee Policy?
A
All flowers, fruits, chocolates and cakes are monitored for quality by our Quality Control officers and leave our premise in fresh and perfect condition. Because these products are sensitive to changes in temperature and moisture we advise that you keep the products in a cool place.

Flowers require constant watering to avoid dehydration. If, inspite of the care we have taken, you are not entirely satisfied with the quality of your Vivianogifts, please contact our Customer Service Representative at 604 2620771 and we will rearrange the same item to your recipient at no charge provided the negligence is by Viviano. Please retain your Viviano gift in its original packaging pending a reply. No refunds will be entertained under any circumstances.
Q Where can I send my gifts to?
A
Depending on the nature of your desired gift, delivery locations vary.
1) Flowers, cakes, balloons and fruits can only be delivered within Penang Island to ensure freshness.
2) Gifts and hampers can be delivered throughout Malaysia. Only a minimal fee for delivery will be charged. All delivery outside of Penang will be arranged by our appointed courier service provider. Please allow 3 working day for delivery of gifts via courier. No deliveries can be made to addresses in East Malaysia and Singapore.
Q What happens when the recipient is not home to greet Viviano's delivery man?
A
During such an event, our delivery man will take on any of these few actions:
1) He will leave a note informing on his unsuccessful visit. This note will have a phone number whereby the recipient can call to rearrange another time of delivery.
2) He will leave the gift with either a reliable work-mate or neighbour whom is able to receive on behalf. He will also leave a note to inform your recipient on who have accepted the gift on their behalf.
3) Only when instructed; we will first call the recipient to arrange for a convenient delivery time.
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Ellie
012 - 481 0212
016 - 414 7171
Priscilia
012 - 471 0443
016 - 441 0443
604 - 262 0771 (O)
604 - 263 0771 (F)